Assessing the Relationship between Emotional Intelligence and Conflict Management Strategies among the Staff of Economy and Finance Ministry

Abstract-“Conflict” is not an avoidable phenomenon in organizations, so the management and staff must detect it and reduce its negative effects. If the appropriate strategies are not used to resolve the conflict among the staff, it will lead to a serious damage to the organization. The main purpose of the present paper is to assess the relation between emotional intelligence and management strategies among the staff of economy and finance ministry which has been performed as a case study in Iran. In order to analyze the data collected from 279 employees of the economy and finance ministry, SPSS software has been used; in this regard, the questionnaires of emotional intelligence and conflict management strategies have been applied. The results of correlation coefficients show that there is a significant relation between the emotional intelligence and conflict management strategies; also, the employees with high emotional intelligence apply solution-orientated strategy to encounter with conflicts.